Customer Service Processing | SAP CS Module Tutorial

SAP CS module is dealing with all the customer service related processes. 

Customer Service (CS) Module draws on functionality from different SAP application components, in particular Plant Maintenance (PM) and Sales and Distribution (SD). For example, CS involves the planning and processing of external services, such s contracts for the maintenance and repair of equipment that a customer has either bought or rented.

Maintenance planning and servicing is managed in PM; in SD you can create and maintain the relevant service contracts. Contract related charges that are incurred in PM are passed on in the form of requests for billing in SD.Here is a PDF tutorial guide about SAP CS module.

Some of the important functions managing by customer service module are

  • Service Notifications
  • Warranties
  • Service orders
  • Service Contracts
  • Service quotations
  • Repair orders

SAP CS Module Master Data

  • Material master Data
  • Customer master data
  • Material master data
  • Condition master data
  • Warranty master data

etc …