Here we would like to draw your attention to CRMM_IC_SPHQA transaction code in SAP. As we know it is being used in the SAP CA-GTF (General Application Functions in CA) component which is coming under CA module (Cross Application).CRMM_IC_SPHQA is a transaction code used for CCS SAPphone Queue Assignment Maint in SAP.
It comes under the package IC_CCS_SPH.
Transaction CRMM_IC_SPHQA technical data table
| Tcode | CRMM_IC_SPHQA |
| Purpose | CCS SAPphone Queue Assignment Maint |
| Module | CA |
| Component | CA-GTF |
| SAP Package | IC_CCS_SPH |
| Type | P |